Online Reputation Management

What is Online Reputation Management?

Online reputation management is the process of keeping your business or personal image positive when people search you out online.

It is often said that if someone has a positive experience with a company, they might tell one person. But if they have a negative experience, they will tell ten or more.  This is especially true online, where third party rating sites like Yelp, City Search, Yahoo Local and more, can present an unfairly negative picture of your company and spread it very rapidly without your consent. This word of mouth on steroids can dramatically influence how potential customers view your business.

Even the best companies can benefit from online reputation management. Companies with near-perfect customer satisfaction rates can still be dragged down by one or two negative, overly critical reviews, often spread out over the span of years and possibly written by a disgruntled former employee posing as a customer.

214 SEO can clean up your online image and even provides monthly maintenance to make sure your business is portrayed honestly and ethically. We are able to make negative reviews disappear; reducing their visibility and thus, their impact on your online reputation.  We also work with your former satisfied customers to make sure both sides of your story get told online. So whether you are a new business hoping to keep your image squeaky clean, or an established company that needs some assistance, our local business seo experts are here to help.